Almost forgot:
HP's oh-so-helpful webside has a video on how to remove the hard drive. It wants me to upgrade to Windows Media Player 11 to run it. I have WMP 12......
Frell me dead.......
Thursday, November 4, 2010
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3 comments:
I blew through 2 HPs before I gave up and and bought a Mac.
What a way to inspire confidence in a technology company... that's even worse than the Comcast situation where you punch in all the information in your life to their computer system, which routes you to a human, who says, "Um... who are you?"
So far my worst problem with HP is the hundreds of gigabytes of worthless apps it wants to install when you're trying to install a printer driver.
You think HP is bad, try dealing with Dell. Once you give up and try calling them, the guy you reach is so clueless (by design, to drive support callers away before they can cost the company *real* money) that you might as well not bother.
I have come to the conclusion that the only way to get good customer service out of any modern computer company (other than Apple, which has what we would have considered mediocre customer service 20 years ago but it's still heads and shoulders above the rest now) is to be best friends with someone high up in their engineering department. Find out what his hobby is, then join the same hobby group he's a member of and befriend him. Hey, it works for me :). This only works, alas, if you live in the same city as the target person, which I do for most of the technology companies, but which obviously isn't going to be all that helpful for *you* out there in BF.
- Badtux the Geeky Penguin
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