Not him personally, I guess, but his employer.
They book their appointments from "somewhere between 8AM and 11AM." That's just bullshit, since unless you are the first appointment of the day, in which case the dude is going to get there around 8AM (or whenever he's finished up at the donut shop) or your not, in which case it's going to be later.
They aren't the only ones who pull this shit. The last time I moved, the movers said they'd be there "between 7Am and 9AM." Which means that by the time they finally got their dead asses there, it was 12:30, and not having had breakfast, lunch or coffee, I was torn between hugging them in relief and shooting them and dumping their bodies off the balcony. In the end, I did neither.
The last time I had to deal with the Cable Dude, "between 8AM and 11AM" worked out to be "sometime after 1PM" and, as that followed soon on the heels of the Mover Dudes, I was probably not the most pleasant customer he had to deal with. He didn't look happy, probably because I didn't give him a tip.
I wanted to shoot his dead ass.
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2 comments:
Part of the problem is that they aren't the ones doing the scheduling; they get handed an impossible list, and then catch the flack when it is unrealistic. It's sort of like cussing out the checker at the grocery store because the price of produce went up.
I probably should have mentioned that both times, I had called their base of operations repeatedly and asked "where the frell is he" and I never got an honest answer.
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