Words of Advice:

"If Something Seems To Be Too Good To Be True, It's Best To Shoot It, Just In Case." -- Fiona Glenanne

"Foreign Relations Boil Down to Two Things: Talking With People or Killing Them." -- Unknown

"Mobs Do Not Storm the Capitol to Do Good Deeds." -- not James Lee Burke

"Colt .45s; putting bad guys underground since 1873." -- Unknown

"Stay Strapped or Get Clapped." -- probably not Mr. Rogers

"Let’s eat all of these people!” — Venom

"Eck!" -- George the Cat

Sunday, February 2, 2020

Shorter U.S. Bank: "We'll Do the Right Thing When There Is No Other Option,"

Marc Eugenio had deposited a $1,080 paycheck into his account at U.S. Bank. The bank put a hold on most of the sum, and he spent many hours in a branch office over two days, trying to get access to the money so he could buy presents for his 9-year-old daughter and 13-year-old son.
He telephoned the bank’s toll-free number and spoke with Emily James, a senior officer at a call center in Portland. She spent an hour on the phone with Eugenio, trying to get some money released so he could at least get home. She soon realized that he had been misled, and that money wouldn’t reach his account any time soon. Feeling bad for a customer stuck on Christmas Eve, James offered to drive over from her call center and personally hand him $20.

“No, no, no,” Eugenio told her. He couldn’t impose. But she suggested she could use her break, and she received permission from a supervisor to drive 20 minutes to Eugenio. She later recalled that when she arrived, she wished him Merry Christmas and handed him $20 of her own money.
When U.S. Bank found out that it had such a generous employee, what did it do? It fired her.
U.S. Bank’s vision statement boasts: “Our employees are empowered to do the right thing.” So I tried to ask the company’s C.E.O., Andrew Cecere, why the bank fired an employee who, with permission, rescued a frustrated customer on Christmas Eve.

Cecere wouldn’t return my calls.
Ah, but once the story went online, Cecere couldn't pick up his phone fast enough.
On Saturday evening, after this article went online, I had a contrite phone call from Andrew Cecere, the C.E.O. of U.S. Bank. “This is not who we are,” he said. He added that companies sometimes make mistakes, and that he accepted ownership of what went wrong.
I disagree with Cecere: That's exactly who they are.


B said...

Fire everyone involved in the firing decision, giver the lost wages, a raise, and some money for the dude who she helped.

Otherwise it is just words.

Comrade Misfit said...

Agreed, both her and her boss, who was also fired.

It's just eyewash, US Bank won't do shit. All they want is for this to go away.

Big banks can't help but be amoral, if not evil beasts. It's in their DNA.

Ten Bears said...

Banks are just buildings. Lumber, a wide variety of flammable finishes, glues and laminates.

Like churches.

The New York Crank said...

Where is Charles Dickens now that we need him?

Yours Crankily,
The New York Crank

CenterPuke88 said...

US Bank will dawdle around and let her select another job. They may pay out some to avoid the spectacle of some big name lawyer pro bono representing the fired employee(s) and having some fun with an easy target. Oregon is an at will state, but this case has some interesting twists, because if the supervisor approved the action, the firing grounds get swampy.

Stewart Dean said...

The NYTimes has an interesting piece this AM about Deutsche Bank and Trump

seafury said...

Your right. About Dickens. As Ed Meese, America's favorite Attorney General supposedly said " Scrooge just had bad PR" . Clearly there is more to the story. An employee who would abandon their post to help a "customer" ( probably only had a checking account) got what she deserved. Kudos to the quick thinking supervisor who made the only reasonable call she could. The CEO should have stood tall and said the "system worked as it should". That sounds pretty Dickensian doesn't it?