It comes as an email with a link to track your recent order.
It's a scam. I know two offices (not mine) whose computers are now offline as they get fixed.
If you need to check the progress of an order with anybody, best to go to their website.
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Good luck. I've mostly stopped trying to convince people to exercise caution on the internet.
They won't use password managers - even though it makes your life easier. (I only remember 1 PW - to the manager)
I think it was Steve Gibson (Shields Up!, etc.) who said that if you offered people a chocolate bar, 80% of them would give you the password for their online banking application.
The “you need to fix 1 security issue with Google” email trickled slowly through my series of email accounts recently...in alphabetical order, no less. The response rate must be pretty small, but with 1.2+ billion accounts, even a one out of one hundred thousand click and act rate generates an easy million plus compromised accounts.
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