You can have a deal with them for service for your cell phone and while you can't leave them without a surcharge, they feel free to jack the prices up on you at their convenience.
And if you call "Customer Service", you will talk to some clown who learned English last week and his favorite expression is "I understand," while he lies through his teeth and tries to upsell you to another plan that will cost you more money down the road. He'll tell you how happy he is, but who the hell cares about that? Being a loyal customer gets you nothing from those assholes.
Because they suck. And they hate you.
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7 comments:
Its not loyalty is about money, they want yours.
FYI At&T is no better.
Its why I bought the phone outright and unlocked
so if they PO me I can bail on them.
Eck!
None of the major companies are your friends, but T-Monile has been mostly better than Verizon. Even their rate hike plan was clearly noted with an opt out available, and it did genuinely offer more for the higher rate if you elected to accept it.
I have Tracfone, which Verizon just bought. Their customer service already wasn't that good, but now I suppose it will get worse. Thing is, Tracfone already used Verizon's network out here, and it is the only one that you can get signal from without a cell-spot. We have a cell-spot for T-Mobile so Briana and Zsuzs can get signal, but my phone doesn't work with it, so mostly I have to go outside to make a call. And don't even get me started about auto-pay...
-Doug in Sugar Pine
Yesterday I spent two hours with T-Mobile talking to sales people who have no conception of eye contact or the ability to answer simple questions with anything but mumbles. Verizon doesn't own stupid.
Patrick
I had Verizon land-line service. They don't want to bother with it any more, so they no longer do maintenance. I lost service numerous times because their lines were down, or connections were loose or rusted. Dealing with customer service was always a royal pain in the ass. I dropped Verizon and started with a Voice Over Internet Protocol service--very very much cheaper, and so far no problems.
My Verizon story, maybe 3 years ago.
Wanted a replaceable battery (getting rare), bought an unlock Samsung Xcover Pro industrial strength smartphone, signed up with Vz.
Eventually couldn't afford VZ, switched to Mint
Vz said they unlocked the phone, but the phone won't allow non-Vz use. Samsung says it's locked. Vz will not talk to an ex-customer,says they did their thing and go away.
Cherry on the top. Vz charged me for an extra month when I no longer had service and have been dunning me ever since.
Nobody to talk to. Vz is the evil empire
So I went to Mint...and bought an old LG Stylo 3 Plus for $60, won't running more than Android 7. Living cheap. Mint has been OK
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