The airline industry is at least giving lip service to the notion that they have to do more than just shake down their passengers for every last penny.
Good luck with that. I know experienced international travelers who, when they have an option, will choose to fly on a foreign-flag airline because those airlines treat their passengers as something other than sheep to be fleeced.
Even if the airlines can manage to improve their customer service to the point that airline flying is marginally better than riding inside a cattle truck, there is still the TSA to deal with, the airport equivalent of mall cops, except that mall cops usually don't try to steal your shit when you are not looking.[1][2]
[1]I loved the line that "we only get 45 complaints a day", which conveniently ignores the point that most people who have stuff swiped from the TSA likely do not bother to file a complaint, because they suspect, with good cause, that the TSA isn't going to do fuck-all about it.
[2]A few months ago, I was at another office when the UPS man made his delivery, which included some suitcases. When I asked about that, he told me that UPS delivers a lot of luggage these days because UPS doesn't rifle through people's luggage in order to steal things.
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Last time I flew was a bit before last Christmas on business. I was in cattle car carriage, of course, while Fearless Leader (our CEO) was in first class in front. The only good thing about the experience was that he bought the tickets so we got to cut in line for "executive class" service, which still was service more akin to what a stallion thinks of the term...
The airline industry is doomed anyhow, because we're running out of easily portable energy sources with the ability to keep airliners up in the air. You can't power an airliner with solar or wind power! The future is going to look an awful lot like the late 19th century, with instantaneous communications but getting anywhere in person taking days or more via train or ship.
- Badtux the Oil-is-about-done Penguin
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