Herb Kelleher has died. He was 87.
You can read the obits at the links to get a lot of details about his life. If you fly any, you'll know the differences between Southwest and its competitors (especially that they don't charge for checking two bags).
I have been on a few of their competitors. Some of their employees have all of the cheerfulness and politeness of convicts out on work-release. In contrast, on my many trips on SWA, I have only come across one employee (a gate agent at BWI) who seemed to be having a bad day. I now only fly their competition for transcontinental flights and for flight to places where either SWA doesn't go or they don't go there when I need to fly.
All of that can be traced back to Herb Kelleher. I hope they don't lose hi spirit.
The Bad Behavior Speaks For Itself
1 hour ago
2 comments:
SWA rules!
It used to be that if you needed a restriction, a climb, a descent, anything, the “Company Plane” could do it. You asked for a report, you got a report, those days are gone...ended in the late ‘90’s, but I still love SWA!
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