Friday, September 28, 2012

Sweet Jesus, How Does AT&T Manage to Be Consistently Customer-Unfriendly?

AT&T initially signed me up for "paperless billing". Well, I'm not going to sign up for automatic bill pay or any of that shit, so I had to print out the statement for the coupon to mail off my payment.

This is what I discovered: AT&T set the print requirement for that to 14" paper. Hardly anyone, other than New York lawyers, still use legal-sized paper. I couldn't get Acrobat to accept printing it out on 11" paper. AT&T cleverly put the mail-in coupon at the bottom of the page. So when I tried to print it out, no go.

I ended up taping two pieces of paper together to make a jury-rigged sheet long enough to get that stinking coupon.

And I set my preferences to paper billing.

You incompetent bunch of morons.

Or do you deliberately sit around a conference table and dream up ways to make your customers' lives difficult? What drunken genius thought this one would be funny? I bet they imagined that someone would accidentally put the tape on the wrong side of the paper and have it fuse to their laser printer's drum. Those bastards probably laughed themselves silly over that one.



5 comments:

  1. AT&T. Because you suck. And we hate you.

    ReplyDelete
  2. How do they do it? by exceeding the Label Specified Maximum dosages of Dextromethorphan and the resultant dissociative hallucinogenic state.

    ReplyDelete
  3. You might try downloading a free program called Gadwin Print Screen. It will allow you to capture anything you can see on your scree and copy and paste it to a word document. You can then print just the coupon that way. Not perfect but should work for you and I use it a lot for various apps.

    ReplyDelete
  4. Where are Lily Tomlin and her Ernestine character now that we need them/her?

    Crankily yours,
    The New York (etcetera)

    ReplyDelete

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