Dear Comcast: I Most Sincerely and Humbly Apologize for My Criticisms of Your Abysmal Customer Service.

I apologize because of a failure of imagination. For there is a company out there which is far worse:

AT&T.



I don't want to detail all of hassles that I have been going through to activate two telephone lines and U-verse in my new office. I have, so far, made three trips to the local AT&T office in order to deal with their minions in person.

But here is one: My mail goes to a P.O. box. AT&T sent the U-verse self-install kit (in a box slightly smaller than that used for an upright piano) by UPS and then sent the activation code, by mail, to the same street address. This was in spite of several warnings of "I don't get mail at that address, it goes to a post office box".

I thought that competition was supposed to fix shit like this. But since only AT&T serves that office complex, the phone activation is "between 8 and 8, maybe". And even there they have screwed the pooch.

I never thought I would say this, but man, do I miss Verizon. At least they usually gave the appearance of giving a shit.